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Pre-sales questions
Q. Will you place
ads on my site?
A. We will NOT
place ads on your
site.
Q. Do you allow
sites to advertise
for money, on their
web site?
A. Yes, we allow
sites to have
commercial
advertisements.
Q. What forms of
payment do you
accept?
A. Contact any of
our sales
representative and
they can assist you
in informing you
about the mode of
payment.
Q. Are your
server's Unix, or
NT?
A. Our servers are
Linux Red Hat 7.3.
and Red Hat 9.0. We
also host Windows
2000 & 2003 servers.
Q. Can I host
friends?
A. Yes, you may host
your friends.
Q. How long does
it take to setup my
account?
A. Your account will
be setup
automatically within
15 minutes of
ordering.
Q. Are there any
hidden costs, or
setup fees?
A. No
Q. Do you offer
telnet or shell
access?
A. No due to
security reason's we
do not offer telnet
or shell access. You
are still able to
unzip files on the
server using our
file manager as well
as the ability to
setup cron jobs.
Q. Can I password
protect directories?
A. Yes you can
password protect
directory's within
CPanel.
DNS
Q. How
long does it take to
get my domain
working?
A. It usually takes
24-48 hours for a
domain to fully
propagate.
Q. What do I set
my domains name
server's to?
A. Please read your
welcome e-mail if
you have lost your
welcome email you
can email us
requesting your dns.
Control Panel
Q. Do you
have a manual for
our control panel?
A. Go to
http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to
login to my control
panel?
A. You go to
http://www.yourdomain.com/cpanel
Q. How do I make
sub-domains?
A. To make a
sub-domain login to
your control panel
and click "domain
management" inside
of domain management
you will see a place
to manage and add
sub-domains.
FTP
Q. Where can I
download a free FTP?
A. We recommend
downloading WS FTP
from
here
Q. It's not
letting me upload my
files what's wrong?
A. Make sure you are
uploading to the
right web directory
which is the
public_html folder
Q. Why doesn't my
ftp password change
when I change my
Cpanel password?
A. Please allow 24
hours for your FTP
password to sync
with your Cpanel
password.
Paths
Q. What
is the path to my
users files?
A. The path is
/home/username/public_html
Q. What is the
local path to perl?
A. The path to perl
is
/usr/bin/perl
Q. What is the
path to curl?
A. The path to curl
is /usr/bin/curl
Q. What is the
path to ImageMagick?
A. The path to
ImageMagick is
/usr/bin/
Q. What is the
path to convert for
ImageMagick?
A. The path to
convert is /usr/bin/
Q. What is the
path to sendmail?
A. The path to
sendmail is /usr/sbin/sendmail
E-Mail
Q. How do I
create email
accounts?
A. To create an
email account login
to your control
panel and click
add/remove email
account's.
Q. What do I put
for both incoming
and outgoing mail
server?
A. For both incoming
and outgoing mail
server put
mail.yourdomain.com
Q. Where do I go
to check my emails
using my browser?
A. yourdomain.com/webmail/
Q. How can I
setup webmail to go
directly to horde,
neomail or squirrel
mail?
A. Login to the one
you prefer to use
after doing so copy
the entire url from
your address bar.
You will not login
to your cpanel and
create a subdomain
to go to the address
you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi
scripts are working
on the server. How
do I get them to
work?
A. Make sure that
they are chmoded to
755
Q. How do I
create databases and
manage them?
A. Login to your
cpanel and click
MySQL Databases.
After your database
is created you can
manage it from
phpmyadmin. This can
be found at the very
bottom of the MySQL
page.
Software Versions
Q. What version
of php are you
using?
A. We are using
version
4.3.3 and 4.3.4
Q. What version
of perl are you
using?
A. We are using
version 5.6.1.
Q. What version
of MySQL are you
using?
A. We are using
version 4.0.15
Q. What version
of cpanel are you
using?
A. Our servers
automatically stay
up to date with the
most recent stable
Cpanel version.
SSL
Q. What is the
difference between
shared ssl and
private ssl?
A. A shared ssl
displays as
https//ip/~yourusername/
A private ssl would
display
as
https://www.yourdomain.com
in the address bar.
Q. How do I
purchase a private
ssl from you and
what type is it?
A. Please email to
do so.
Q. Whats the path
to the free shared
ssl?
A. We need to
activate the shared
ssl on each site
manually that will
require it.
Q. I'm going to
purchase my own ssl
what do I need to
know?
A. Our servers are
Apache + Mod SSL If
you require
assistance from us
to install it there
will be a charing
you a reasonable
fee.
Q. How do I
transfer a ssl?
A. Every place that
sells ssl's has a
different transfer
procedure. You will
need to ask the
supplier you
purchased it from.
Sub Domains
Q.
READ THIS BEFORE
SETTING UP A
SUBDOMAIN!
A. To create a sub
domain cpanel asks
for the name you
wish to use. MAKE
SURE the subdomain
name you give it
doesn't have a
folder already named
that name. If it
does the sub will
not work. Example...
I want to create the
subdomain
test.wattservers.com
so my sub name is
going to be test. If
I already have a
folder in my ftp
named test I need to
delete it or rename
it to something
different before I
create the subdomain
with the test name
from cpanel.
Q. What is a
subdomain?
A. www.domain.com is
a domain name. A
subdomain is
anything that
replaces the www in
a domain name.forum.aol.com
is a subdomain.
www.forum.aol.com is
not a subdomain.
Addon Domains
Q. What is an
addon domain?
A. An addon domain
is a fully
functional domain
that will work out
of a folder in your
main sites ftp.
Q.
READ THIS BEFORE
SETTING UP AN ADDON
DOMAIN!
You cannot create an
addon domain if your
dns hasn't
proprograted to the
server already. So
after you change the
sites dns you are
trying to add you
will need to wait
24-48 hours before
attempting to create
your addon domain.
A. There are three
fields cpanel asks
for when creating an
addon domain.
1.
"New Domain Name:"
You will put in the
newdomain.com do not
put www in the name!
2.
"Username/directory/subdomain
Name:" This will be
the folder cpanel
creates in your main
accounts ftp. MAKE
SURE that the name
you give it doesn't
already have a
folder. Example...
If you want to give
it the username
chris. You cannot
have a folder in
your account named
chris already. If
you do and still try
creating the
username for the
addon domain to be
chris you will mess
a lot of things
up!!!
3. "Password:"
fill in any password
you want here.
Q. Help I added
an addon domain why
did it say subdomain
added?!!?
A. It creates it as
a subdomain by
creating the folder
within your main
sites ftp. Please
ignore this! It is a
fully functional
domain name. It is
only called a
subdomain when in
fact it is an addon
domain. |
